PRIVACY POLICY

of FLIGHT DIRECTORS Lufttransportvermittlung GmbH

1. basics

This privacy policy applies to all persons who use the services of Flight Directors Lufttransportvermittlung GmbH. We hereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and endeavor to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data is processed on this basis.

Stefan Cecerle and Barbara Lintner are responsible for data processing.

Our data protection coordinator is Julie Cecerle.

By using our services and granting consent in accordance with this declaration, you confirm that you have reached the age of 14 and are in a position to give valid consent, or that you already have effective consent from your parent or guardian.

2. information according to Art 13 GDPR

Your personal data, in particular

• Your master data (surname, first name, address, e-mail address, telephone number),
• the data in travel documents (passport number, passport data, date of birth, issuing authority, duration),
• the data on payment type and in connection with payments, in particular with EC cards, credit cards and bank cards,
• the destinations, hotels, length of stay, contact persons, conditions, special services, frequent flyer number, and
• special categories of data such as data on special needs (if necessary for the performance of the contract)

are required for our services. This includes, in particular, travel bookings, billing and its verification (B2B, B2C, FIT), ticket bookings.

This data is therefore stored and processed by us for these purposes and, if necessary, transferred to third parties – including service providers in third countries as processors for travel bookings, software and agency services.

We do not use profiling or automated decision-making.

The legal bases for these data processing processes are

• the fulfillment of our pre-contractual and contractual obligations towards you,
• Consents obtained from you,
• Statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) and Section 96 TKG and
• our legitimate interests (e.g. the improvement of our customer service, in the area of safeguarding our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consents you have given and, in addition, the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can satisfy you continuously and permanently.

3. transfer to third parties / obligations of processors

We may process your personal data under certain circumstances

• within the Group, taking into account the permitted uses,
• to processors who have undertaken to us to comply with the applicable data protection standards, or
• to third parties who need to be involved in the provision of the services you have requested (e.g. overseas bookings of all kinds),

transmitted. If compliance with European data protection standards is not possible – for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case – we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us at office@flightdirectors.at.

4. contact

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right to revocation, information, deletion, correction, restriction and transfer of your personal data, provided that there is no legal obligation on our part to retain it.

The consequence of the revocation is the deletion of your personal data.

For more information on your rights as a data subject, please contact us at office@flight-directors.at or +43 1 876 0453-0. We will be happy to help you. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the competent supervisory authority for complaints.

5. cookies

Our website only uses essential and functional cookies that are necessary for the operation of the website. No personal data is stored.

These are divided into the following categories:

6. other

We have implemented organizational and technical protective measures, which we evaluate on an ongoing basis and adapt as necessary, in order to protect your personal data stored and processed by us.

We reserve the right to amend this privacy policy at any time and to adapt it to new developments. The new version applies from the time it is made available on our website. The current version of the privacy policy is available at any time on the website at www.flightdirectors.at. Our legal notice is also available at www.flightdirectors.at.