GENERAL TERMS AND CONDITIONS (GTC) of Flight Directors Lufttransportvermittlung Ges.m.b.H.

Version from 01.01.2018

1. Flight Directors (FDA) acts as an agent for services or contracts of air transport companies and is therefore never a carrier or organizer itself. FDA’s activities are therefore limited to obtaining and forwarding offers for the performance of air transportation.
2. If a transportation service (in particular charter contracts and flight tickets) is successfully arranged, a contractual relationship is established between our customer (e.g. the orchestra, the concert agency, the travel agency, etc.) and TSP. This contractual relationship arises as soon as the brokered transportation service is transmitted by us to the client (customer) in the form of a booking confirmation. The main contractual conditions such as price, payment deadlines, cancellation conditions, etc. are regularly derived from the conditions negotiated for each individual agency.
3. The passengers (travelers) to be transported on the basis of such a contract are in a contractual relationship with our customer and the airline, but not with us.
   In particular, the passengers are in a direct contractual relationship with the airline, which carries out the transport on the basis of its own conditions of carriage.
4. The activities of FDA are remunerated. The price quoted to the customer for a charter flight or for flight tickets includes a commission surcharge to cover FDA’s agency services.
5. When executing its brokerage orders, FDA shall
   – carefully select the air transportation company;
   – disclose the name and address of the air transportation company at its own discretion only once the corresponding offer has been confirmed in writing;
   – inform the customer of any relevant changes to the offers as soon as FDA itself becomes aware of them.
6. FDA is not liable for the content of the offers, the conclusion and execution of the transportation contracts or the creditworthiness of the contractual partners. FDA shall only be liable for damages in connection with the execution of the brokerage order in the event of gross negligence or intent.
7. Austrian law shall apply to the contractual relationships. The place of jurisdiction is Vienna.
8. Agreements deviating from the General Terms and Conditions must be made in writing in order to be valid.