Data Protection Declaration
of the FLIGHT DIRECTORS Lufttransportvermittlung GmbH
Basics
This privacy policy applies to all persons who carry out the services of Lufttransportvermittlung GmbH. We inform you about the nature, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and your personal data and we strive to precisely comply with the legal regulations for the correct processing of your personal data. (EU Regulation No. 679/2016 (DSGVO), DSG 2000, DSG 2018 and TKG 2003). All your personal information will be processed based on the EU GDPR regulation.
Responsible for the data processing is the Flight Directors Lufttransportvermittlung GmbH,
Address: Hörnesgasse 2/1, A-1030 Vienna Austria
Tel: +43 1 876 0453-0
Email: office@flightdirectors.at
By using our services and obtaining consent in the sense of this statement, you confirm that you have reached the age of 14 and are able to give your consent, or that your parent or legal guardian has already given effective consent.
Information in accordance with Art. 13 DSGVO
Your personal data, that is in particular
- your master data (last name, first name, address, e-mail address, telephone number),
- the data in travel documents (passport number, passport details, passport photo, date of birth, issuing authority, duration),
- payment data, in particular, debit cards, credit cards and bank cards;
- the destinations, hotels, length of stay, contact persons, conditions, special services, frequent flyer number, and
- special categories of data such as health data relevant to the transport, as far as we have been informed in individual cases,
are needed for our services. These include in particular reservations and bookings of travel, transfers, sending (special) luggage, billing and their verification (B2B, B2C, FIT), ticket bookings.
For this purpose, we store, process and, as far as necessary, transmit this data to third parties, – including service providers in third countries- as processors for travel bookings, software and agency services.
We only process data that we exclusively receive from our customers. If you do not contract directly with us, but use our services on the basis of an arrangement with a third party (e.g. in the case of group travel on behalf of an association or company), we will receive your details from the contact person of your organizer, whom you have provided your data in order to attend the trip and receive the corresponding services.
We do not use profiling and automated decisions.
The legal bases for these data processing processes are
- the fulfillment of our pre-contractual and contractual obligations to you,
- consents obtained from you,
- legal, contractual or other legal obligations on our part (for example, documentation rights and duties under accounting, tax and customs law, contracting, reporting, legal disputes) as well as § 96 TKG and
- our legitimate interests (for example, improving our customer service, in the area of our own legal interests).
The duration of the storage depends on the duration of our service agreement, the consent given by you, and the statutory retention obligations and legal obligations applicable to us. In the case of repeated cooperation and your wish to do so, we can keep and store the data disclosed to us, beyond the duration of a service agreement, in order to be able to satisfy you in a personal, ongoing manner and to avoid complications and errors.
Transmission to third parties/obligations of processors
Your personal information may be transmitted:
- internally taking into account the permitted uses,
- to processors who have committed themselves to comply with applicable data protection standards, or
- to third parties who are called upon for the best possible fulfillment of the additionally required and/or required services (e.g. transfer procedures, transport of luggage, accommodation and meals etc…)
If compliance with European data protection standards is not possible – for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case – we will inform you in time and also seek the necessary consents from you. For further information please contact us at office@flightdirectors.at
Contact
You can request information about your personal data stored by us, at any time and free of charge. As a data subject, you also have the right of revocation, information, deletion, rectification, restriction and transfer of your personal data, insofar as there is no legal duty of retention on our part.
The consequence of the cancellation is the deletion of your personal data.
For more information on your rights as a concerned person or party, please contact us at office@flight-directors.at or +43 1 876 0453-0. We’re here to help. For complaints, the Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the supervisory authority.
Others
We have implemented organizational and technical safeguards that we continually evaluate and adapt as necessary to protect your personal information that we store and process.
We reserve the right to change this privacy policy at any time and to adapt it to new developments. The new version is valid from provision on our website. The current version of the privacy policy is available at any time on the website at www.flightdirectors.at, our imprint also under www.flightdirectors.at.