GENERAL TERMS AND CONDITIONS (GTC) of Flight Directors Lufttransportvermittlung Ges.m.b.H.
Version dated 01.01.2018
- Flight Directors (FDA) acts as an intermediary for services or contracts of air transport companies and is therefore never itself a carrier or organizer. The activity of FDA is therefore limited to obtaining and forwarding offers for the performance of air transport.
- In the event of successful mediation of a transport service (these are in particular charter contracts and flight tickets), a contractual relationship arises between our customer (e.g., the orchestra, the concert agency, the travel agency, etc.) and FDA. This contractual relationship arises as soon as the mediated transport service is transmitted to the client (customer) by us through a booking confirmation. The essential contractual conditions such as price, payment deadlines, cancellation conditions, etc., regularly result from the conditions negotiated for each individual mediation.
- The passengers (travelers) to be transported based on such a contract are in a contractual relationship with our customer and the airline, but not with us. In particular, the passengers are in a direct contractual relationship with the airline that performs the transport according to its own conditions of carriage.
- The activity of FDA is remunerated. The price quoted to the customer for a charter flight or for flight tickets includes a commission surcharge covering the brokerage service of FDA.
- In carrying out its mediation orders, FDA will:
- carefully select the air transport company;
- disclose the name and address of the air transport company at its own discretion only after the corresponding offer has been confirmed in writing;
- inform the customer of any material changes to the offers as soon as FDA becomes aware of them.
- FDA is not liable for the content of the offers, the conclusion and execution of the carriage contracts, or the creditworthiness of the contracting parties. FDA is liable for damages related to the execution of the mediation order only in cases of gross negligence or intent.
- Austrian law applies to the contractual relationships. The place of jurisdiction is Vienna.
- Deviating agreements to the General Terms and Conditions require written form for their validity.